In the last weeks of the holiday shopping season, we encourage you to keep in mind the attitude --positive or negative -- that you’re conveying to your staff and clients. David Peters, Director of Education for Jewelers of America, notes that how one feels on the inside generally manifests itself on the outside. Feelings shape reality.
Peters says a recent study found that optimistic sales people sold on average 37% more than their neutral or negative counterparts. That’s good news, but how can you remain upbeat in tough times?
Peters suggests the following:
- View success in the long term and failure in the short term.
- Define success based on the quality of your habits and consistency of your behavior.
- Filter all negative input.
- Stay focused on your goals; concentrate your efforts on things you can control.
- Harness the emotional energy created by tough times to fuel your commitment to excellence and performance.
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