When it comes to training your staff, there isn’t a one-size-fits-all approach. As we’ve discussed over the past two days, there are a variety of approaches and tools that you should consider. But even as you tailor your training to fit the individual and your business, Jewelers of America’s David Peters says there are some common elements that tie it all together.
Use Peters suggested checklist for successful training:
- Have Clear Goals and Objectives: Make them easy to understand, attainable and measurable.
- Allow Associates to Participate in Educational Decisions as Much as Possible: Let them choose, which online course to take or what seminar to attend. This gives them a sense of ownership and control.
- Treat Your Associates with Consideration and Respect: Education and training can be a fearful undertaking, especially for adults. Offer support and encouragement throughout the process.
- Solicit and Encourage Daily Discussion from Your Staff: Informal, or “water cooler,” learning is invaluable to the adult learner in a business environment. Create opportunities for ongoing discussions and other learning opportunities outside the traditional store-meeting environment.
- Think of Education as a Way of Life and not an “Event”: In today’s rapidly changing and evolving jewelry industry, learning must be an ongoing process. Offer your employees the tools and opportunities to become life-long learners.